|
Hours of Operation - Our sales office is open to take your telephone calls on Monday through Friday from 9:00 am to 5:00 pm. During this time experienced sales representatives are available to assist you with your retail display and supply needs. For 24-hour a day assistance you may email your order to kate.mcgee@retailstoredisplays.com or fax it to 720.269.1112.
Availability and Pricing - All merchandise listed on our web site was available from the manufacturer or distributor at the time of publication or posting. Orders will be processed promptly and sent on to the manufacturer or distributor for direct shipment to the customer. Selected supply items may be available directly from our warehouse. Prices listed do not include freight, handling fees, or taxes and/or duties. A Retailer's Supply Warehouse, LLC reserves the right to discontinue, substitute, modify or change product assortment, descriptions and prices of any item at our discretion and without prior notice.
Terms of Sale - All purchases, except for those accounts that have previously been approved for 30 day billing, are to be prepaid (local deliveries into selected areas may be exempt from the prepaid requirement). Payment by check will be accepted. However, order processing may be delayed until the check clears your bank. Credit card payments are considered to be a form of prepayment and will be processed at the time of shipment. We accept Visa, MasterCard and DiscoverCard. Please provide an email address or fax number with your order so that we can send you a credit card authorization sheet. Custom orders will require a prepayment of a minimum of 50% of the merchandise cost plus estimated freight before work on the custom project will begin. C.O.D. orders are available to established customers only.
Ordering Procedures - A shopping cart is provided on the website for your convenience in placing orders. Emailed or faxed orders should include your name, your company name, complete address, telephone number, fax number, email address and method of payment. Please make sure to specify item number, cost, quantities, colors, and descriptions. You may also order your retail display fixtures and supplies by calling our toll free telephone number, 800-373-2012 or 970-532-1166.; using our email address of kate.mcgee @retailstoredisplays.com; or by using our fax number 720-269.1112. Order confirmations will typically be done by email or fax.
Minimum Order Size - We will gladly fill any size order. All orders under $10.00 may be subject to a $5.00 small quantity service charge. Internet prices may require full carton purchases on some products. Less than full carton purchases may result in additional fees being added to the purchase price.
Back Orders - Any item not in stock at time of original shipment will be shipped as soon as possible. Merchandise on back order will not be billed until it actually ships. Separate shipping charges will be billed for each shipment. Cancellation of back orders must be sent to us by fax or email.
Cancellations - Any cancellation must be approved by A Retailer's Supply Warehouse, LLC and may be subject to restocking and other charges. If you need to cancel your order please call A Retailer's Supply Warehouse, LLC immediately. Please note, once an order has shipped it may not be cancelled. If your item is returnable, you may return the item subject to the return policy outlined below. If you cancel an item that is deemed non-returnable by A Retailer's Supply Warehouse, LLC there will be a minimum cancellation fee of 25%.
Shipping Fees - Freight Charges - Shipping and handling fees are added to all orders. All shipping and handling charges are based on the weight of the shipment, the sizes of the cartons, method of shipping and the destination. These costs are calculated when the shipment is packed and is ready for release. Crating charges may also be applicable on large shipments.
Sales Tax - Customers are responsible for all applicable taxes or for providing a valid sales tax exemption certificate. Sales Tax and use taxes will be added to all invoices where applicable.
Shipping - Shipments are generally made via UPS, FedEx Ground or a similar carrier for smaller shipment. We may also use the United States Postal Service Priority Mail as an option. Larger shipments require the use of a common carrier. Most items are shipped directly from the supplier to you. All shipping charges, including C.O.D. fees and Handling Charges are the responsibility of the customer. Upon request we will be glad to provide a freight estimate for your order. This is only an estimate and the customer is responsible for all actual freight charges incurred.
We cannot guarantee shipment or delivery times for any order. All shipping and delivery times given by A Retailer's Supply Warehouse, LLC are estimates. Please allow two to six weeks for delivery. Allow extra time for special order items. We do not give free shipping allowances or credit if an order does not arrive by a certain date. Please allow time for unforeseen delays when ordering if you have a deadline.
Please provide a deliverable shipping address for your order. Deliveries by UPS, FedEx, and common carriers can not be done to a P.O. Box. Common carriers may require a surcharge for delivery to a residential or a rural address. Shipments by freight companies are delivered to the tailgate of the truck at your address. You are responsible for unloading the shipment from the truck. Freight companies will not schedule a specific delivery time unless you are willing to pay extra for this service. Specific delivery time requests may also delay the delivery of your order. Inside delivery of a shipment or requests for special equipment is an added cost and must be scheduled in advance.
Your order may arrive in several boxes and different shipments. If shortages occur, sign the receiving documents only for those pieces actually received. Notify you carrier of the shortage immediately. If you order is not completed within a few days please contact A Retailer's Supply Warehouse, LLC so that we may assist you.
The carrier is responsible for damage in transit to you and all shipments are insured against damage in transit. It is important that you inspect all cartons upon deliver. When a carton is visibly damaged upon arrival, it must be indicated when signing the truck Bill of Lading. Refuse the shipment if there is obvious damage to the outside packaging or if you suspect the merchandise is damaged. In the event that the truck driver cannot give you the time necessary to inspect your shipment, mark "Driver would not wait for inspection- Possible concealed damage" on your delivery receipt before signing. The driver should sign both copies. This is to protect and to enable you to file a claim with the carrier. Trucking companies require that the person with the materials file the freight claim. Concealed damages: If you discover damage after opening the package call the carrier the damage. Save all packing materials and follow the carrier's instructions for holding and future disposition of the damaged merchandise. You must file a claim with the carrier within 10 days of signing for the freight. We will be glad to assist you with your claim.
Please contact us after you have reported the damages to the carrier so that we can ship replacement merchandise.
Undeliverable shipment will be treated as a return with a restocking charge applied.
Returns - We will gladly accept any return for stock merchandise within 30 days of invoice. To return merchandise please contact A Retailer's Supply Warehouse, LLC for a return authorization number. Return will not be accepted without a prior return authorization number. Returns must be in the original carton, must include a copy of the invoice, and be in new and resalable condition as determined by A Retailer's Supply Warehouse, LLC. All returns are subject to a 25% restocking fee. Custom orders and closeouts are not returnable. Returned merchandise must be shipped prepaid. Original shipping and handling charges are not refundable. Slatwall, showcases, custom built displays and other previously identified fixtures are not returnable.
All orders are processed by our staff and the sale is monitored during the shipping process. Your 100% satisfaction is our goal. In the event of any problem with your order, please contact A Retailer's Supply Warehouse, LLC.
A Retailer's Supply Warehouse, LLC may at any time revise the Policies & Procedures by updating this posting. |
