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Availability and Pricing - All merchandise listed in our catalog and on our web site was available at the time of publication or posting. Many items are in stock in our warehouse; others are available by special order. Prices listed do not include freight, handling fees, or taxes and/or duties, Retail Store Displays, Inc. reserves the right to discontinue, substitute, modify or change product assortment, descriptions and prices of any item at our discretion and without prior notice. Used items are subject to availability.
Terms of Sale - All purchases, except for those accounts that have previously been approved for 30 day billing, are to be prepaid. Credit card payments are considered to be a form of prepayment. We accept Visa, MasterCard and Discover Card. Please provide a fax number with your order so that we can fax you a credit card authorization sheet. Payment by check will be accepted. However, order processing may be delayed until the check clears your bank. C.O.D. orders are available to established customers only.
Ordering Procedures - Emailed or faxed orders should include your name, your company name, complete address, telephone number, fax number, email address and method of payment. Please make sure to specify item number, cost, quantities, colors, and descriptions. You may also order your retail display fixtures and supplies by calling our toll free telephone number, 800-373-2012 or 970-532-1166. Order confirmations will typically be done by email or fax.
Special Orders - Many of the products shown on the web site are stocked by Retail Store Displays, Inc. For those items that we do not stock we can special order most of your retail store display and supplies and have them shipped directly to you.
Minimum Order Size - We will gladly fill any size order. All orders under @25.00 are subject to a $5.00 small quantity service charge. Internet prices may require full carton purchases on some products.
Back Orders - Any item not in stock at time of original shipment will be shipped as soon as possible. Separate shipping charges will be billed for each shipment. Cancellation of back orders must be sent to us by fax or email.
Cancellations - Any cancellation must be approved by Retail Store Displays, and may be subject to restocking and other charges. If you need to cancel your order please call Retail Store Displays immediately
Shipping Fees - Freight Charges - Shipping and handling fees are added to all orders. All shipping and handling charges are based on the weight or the shipment, the sizes of the cartons and the destination. These costs are calculated when the shipment is packed and is ready for release. Crating charges may also be applicable on large shipments. A crating charge of $40 applies to all slatwall orders under 40 boards.
Sales Tax - Sales Tax and use taxes will be added to all invoices where applicable. Customers are responsible for all applicable taxes or for providing a valid sales tax exemption certificate.
Delivery and Shipping - Retail Store Displays provides delivery service for a selected geographical area Please call for details.
Many items are shipped directly from the supplier to you. Shipments are generally made via UPS or Fed Ex Ground for smaller shipment; larger shipments require the use of a common carrier. All shipping charges, including C.O.D. fees and Handling Charges are the responsibility of the customer. Upon request we will be glad to provide a freight estimate for your order. This is only an estimate and the customer is responsible for all actual freight charges incurred.
Please allow two to six weeks for delivery. Allow extra time for special order items. Please allow time for unforeseen delays when ordering if you have a deadline. We cannot guarantee shipment or delivery times for any order. All shipping and delivery times given by Retail Store Display are estimates. We do not give free shipping allowances or credit if an order does not arrive by a certain date.
Please provide a deliverable shipping address for your order. Deliveries by UPS, FedEx, and common carriers can not be done to a P.O. Box. Common carriers may require a surcharge for delivery to a residential address. Freight companies will not schedule a specific delivery time unless you are willing to pay extra for this service. Specific delivery time requests may also delay the delivery of your order.
Shipments by freight companies are delivered to the tailgate of the truck at your address. You are responsible for unloading the shipment from the truck. Inside delivery of a shipment is an added cost and must be scheduled for in advance.
Second and subsequent attempts to deliver may result in extra charges. Please have someone at the point of delivery to accept the order on the day it is scheduled for delivery.
Undeliverable shipment will be treated as a return with a restocking charge applied.
Your order may arrive in several boxes and different shipments. If shortages occur, sign the receiving documents only for those pieces actually received. Notify you carrier of the shortage immediately. If you order is not completed within a few days please contact Retail Store Displays so that we may assist you.
Damage in Transit - The carrier is responsible for damage in transit to you... It is important that you inspect all cartons upon deliver. Refuse the shipment if there is obvious damage to the outside packaging or if you suspect the merchandise is damaged. When a carton is visibly damaged upon arrival, it must be indicated when signing the truck Bill of Lading. In the event that the truck driver cannot give you the time necessary to inspect your shipment, mark "Driver would not wait for inspection- Possible concealed damage" on your delivery receipt before signing. The driver should sign both copies. This is to protect and to enable you to file a claim with the carrier. Trucking companies require that the person with the materials file the freight claim. Concealed damages: If after opening a package you discover damage, call the carrier immediately to report the claim. Save all packing materials. You must file a claim with the carrier within 10 days of signing for the freight. We will be glad to assist you with any claim.
If you discover damage after opening the package call the carrier the damage. Save all packing materials and follow the carrier's instructions for holding the merchandise and future disposition of the damaged merchandise.
Please contact us after you have reported the damages to the carrier so that we can ship replacement merchandise.
Returns - Any request to return any merchandise purchased from Retail Store Displays must be made within 5 days of the receipt of the merchandise and the merchandise must be returned within 30 day time period starting with the date the merchandise was received. . To return merchandise please contacts Retail Store Display, Inc. for a return authorization number (RA NUMBER). Return will not be accepted without a prior return authorization number. Returns must be in the original carton, must include a copy of the invoice, and be in new and resalable condition as determined by Retail Store Displays, Inc. All returns are subject to a 25% restocking fee. Slatwall, showcases, custom built displays and other previously identified merchandise are not returnable. Special orders, closeouts and used items are not returnable. Returned merchandise must be shipped prepaid. Original shipping and handling charges are not refundable.
All orders are processed by our staff and the sale is monitored during the shipping process.
Retail Store Displays, Inc. may at any time revise the Terms and Conditions of the Sale by updating this posting. |
